We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Like clothes. The Russian 52 fit size XL. Think, can not pull, but it came up. Really pulls, you feel comfortable. Thank you, suggested, which size to choose.
14 Feb 2019 02:33
12 Feb 2019 08:58
The quality is good. Folds tightened, and ass, too, became flatter. The growth of 159 and weight 65 kg. Take size S. Barely climbed, and growth big. Very fast shipping latviyu
9 Feb 2019 10:13
All that by the party overhead is more snug it by the bottom,
9 Feb 2019 10:05
8 Feb 2019 09:13
A great thing, perfectly correct figure! Very satisfied! Thank You!!!
8 Feb 2019 07:29
Order came for 2,5 weeks. Took on p. 50-52 size M, specially for more sink marks. Underwear set good, only because of the short (156 cm)-back folds are formed. thank You, all like)
7 Feb 2019 07:34
Ordered 22.01 received 07.02, send a quick delivery fast, goods tracking, the material is good, utjazhki probably not suitable, very flaws not hide.
7 Feb 2019 03:58
super !!! aciu....spasiba....thanks...
6 Feb 2019 02:13
Great underwear any smell, very nice body, the goods were shipped the next day, shipping Volgograd took 15 days. Seller put centimeter, thank you
5 Feb 2019 09:25
Goods come well packed, good quality sewing, fabric soft to the touch. But as dragging away underwear not working or not the exact size range, the 52 size XL, length of the already covering the chest, width pulls.
5 Feb 2019 09:00
5 Feb 2019 08:41
Thank You Very Much. Fast shipping.
5 Feb 2019 04:36
Underwear super-duper, it is fast, put a gift, well done. mega fast. in General, I loved it.
4 Feb 2019 21:34
All OK. Good product, pulls. Seller in gift put centimeter. Shipping fast, came in two weeks.