SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Body shaper for women | Plus size shapewear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bodyshaperforwomen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
спасибо за подушечку, всё соответствует описанию, запах очень приятный. Пришло немного с опозданием, но товаром довольна.
Thank you for the pillow, everything corresponds to the description, the smell is very pleasant. It came a little late, but the goods are happy.
It is a little thin, the filling is too little
Брала в подарок подруге, сказала что подушка понравилась) пришла быстро, все отслеживалось. Спасибо продавцу
Как на картинке
As in the picture
Delivery to Moscow region in 3 days. The product corresponds to the photo. Very comfortable
All OK
Everything perfect very happy and comfortable
patfait
пришла за три дня, внутри синтюпон, жена довольна)
Very good quallity and fast shipping! Thank you so much, will buy again!
lovely item as described good quality material thank you
Pillow + Cover, the perfect cover maybe missing padding
Delivery in some days, MO, everything fits, tight, perfect!
2eme achat et celui-ci est bien plus ferme. Très content de cet achat
Подушка намного тоньше чем на фото и ногу на неё не закинеш если только ребёнку
Настоятельно рекомендуемый продавец! Высокое качество! Очень красиво-Вы сделали меня очень счастливым! Спасибо; Очень быстрая доставка!
Little stuffed filler, but there is a zipper and can be reported
no se pudo 3nviar a mi dirección. pero 3nseguida se puso 3n contacto para comunicarlo. me envió de inmediato el rembolso . muchas gracias
очень мяхкий, придется покупать наполнитель и добавлять жёстки
Very soft, you will have to buy a filler and add hard